Reviews

7.4
Review score

Score Breakdown

Cleanliness
7.0
Comfort
6.8
Property location
8.8
Facilities
6.6
Staff
7.8
Value
7.2

Reviews

    Brenda Hellsten
    au

    Review score

    6.2
    22 September 2018

    Not good value

    Difficult to check in with own vehicle bathroom repair and mould cleaning required safety issue with power point position too close to vanity tap (ilegal),No cold water in frige. In correct information at time of reservation. Paid for an upgrade and parking fess not mentioned clearly .I believed at time of booking i would have a private bathroom. The upgrade was for the cost of a private bathroom. Cost $102.00 for the night plus $40.00 upgrade was surprised when asked for $100.00 security deposit on keys. We appreciated the receptionist waiver of the $10.00 parking fee due to access difficulty.
    Location nothing else
    Norma
    au

    Review score

    5.8
    22 September 2018
    There are no comments available for this review.
    Stevie Boy
    au

    Review score

    5.8
    21 September 2018

    Great location but nothing fancy here.

    Vacuuming outside my room at 8 am on a Sunday? Seriously???
    Great location.
    Michael
    au

    Review score

    10
    21 September 2018
    There are no comments available for this review.
    Michael
    au

    Review score

    10
    21 September 2018
    There are no comments available for this review.
    John
    au

    Review score

    8.8
    20 September 2018

    Great central position, staff very helpful, would go back when the balcony is renovated.

    Balcony unusable for breakfast. Airconditioner in wrong position- too close to bed.
    Great location. Staff very helpful. Nice clean pool.
    Ross
    au

    Review score

    7.9
    19 September 2018
    There are no comments available for this review.
    David Reid
    au

    Review score

    10
    17 September 2018

    Excellent after changing rooms

    The first room was not worth the money in heritage section.
    Originally booked into heritage section, but had to upgrade to a room away from that Pub ,which started loud music at 10pm till very late, also aircon not working,fan went flat out speed.but room 127 was top class,cleaning daily perfect.
    Alexander
    pg

    Review score

    7.5
    14 September 2018

    Should try harder with support services

    See above complaints in wrong box
    Support services minimum Cleaning room any time between 11am And 2pm Washing machine broken dryer expensive ( requires at least two cycles) staff at reception didn’t know only took 1 dollar coins & not 2 ectera
    Dianne
    nz

    Review score

    7.0
    13 September 2018

    It was picked in order to facilitate a Barrier Reef cruise.

    We did not seem to be able to regulate the air-con satisfactorily
    It was very central and basically what we paid for.
    Helen
    gb

    Review score

    7.1
    13 September 2018
    That the verandah was not available to use as shown on the website ( a temporally problem while repairs were being done. . There were no lounge areas as shown in photos on the Hotel website and this appears to be a permanent thing.
    The ‘Location’ and comfortable room
    Jenny
    au

    Review score

    10
    12 September 2018
    There are no comments available for this review.
    Glen
    au

    Review score

    8.3
    10 September 2018

    Good stay , nice staff and handy position.

    My room was right on the mall, so was a little noisy at night
    The parking was good & secure, staff were great
    Anne
    gb

    Review score

    7.9
    5 September 2018

    Great place, friendly staff, great location

    Pool wasn’t the best
    Good location, good restaurants nearby, really friendly and helpful staff
    Szabolcs
    hu

    Review score

    8.8
    3 September 2018
    There are no comments available for this review.
    Szabolcs
    hu

    Review score

    8.8
    3 September 2018

    Downtown stay

    The windows were hard to open and were faced to a firewall. No freezer in the fridge, but these are minor problems, the overall experience was great.
    The very best location, everything was really close. Groceries, travel agencies, downtown, port, train-station, etc... We got proper information about the possibilities and to-dos in the city and neighboring locations.
    au

    Review score

    9.2
    2 September 2018
    There are no comments available for this review.
    David
    au

    Review score

    8.8
    1 September 2018

    We found it quiet clean and comfortable and enjoyed the breakfasts each morning

    Close to all city sites and walking distance to overseas terminal.
    Lone
    dk

    Review score

    7.1
    30 August 2018
    Breakfast room was not really nice - we had to sit in a corridor.
    Location
    FriendlyHeart
    au

    Review score

    9.2
    30 August 2018

    Comfortable and convenient

    Very convenient location in centre of Cairns. Comfortable and spacious room.
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